Freshservice
by Freshworks · Source: Official website
IT service management for incidents, assets and change requests.
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About Freshservice
Freshservice is an ITIL-based IT service management platform from Freshworks for IT teams in mid-sized and large organisations. It handles incident, problem, change and major-incident management, offers a service catalogue with low-code workflows, discovers assets continuously into a CMDB, and adds monitoring and on-call tools for IT operations. Service delivery can be extended to HR, finance and other departments, Freddy AI assists agents and employees, and integrations include Slack, Microsoft Teams, Okta, AWS and Azure.
Features
- Incident management
- Asset management
- Change management
- Service catalogue
- Automation
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