About Dynamics 365
Microsoft Dynamics 365 is a family of cloud CRM and ERP applications covering sales, marketing, customer service, contact centre, field service, finance, supply chain, project operations, human resources and commerce. Business Central serves small and mid-sized companies, while Finance and Supply Chain Management target larger enterprises. Copilot and prebuilt AI agents are embedded in the apps, and Dynamics 365 works with Power Apps, Power Automate and Copilot Studio for customisation and custom agents.
Features
- Sales and service CRM
- Business Central ERP
- Finance and supply chain
- Power Platform
- Copilot
Alternatives to Dynamics 365
CRM for sales pipelines, automation and customer data, with a free edition.

HubSpot Smart CRM
Software · HubSpot
CRM for contacts, companies, deals and tasks, with a limited free plan and paid upgrades.

Marketing Hub
Software · HubSpot
Marketing automation for e-mail, social, ads, forms and landing pages.

Sales Cloud
Software · Salesforce
CRM for managing leads, opportunities, forecasts and sales teams.

Service Cloud
Software · Salesforce
Customer service software for cases, contact centres and field service.

Service Hub
Software · HubSpot
Help desk, ticketing, knowledge base and customer portal.
Compare Dynamics 365
More from Microsoft
- Microsoft Azure
Public cloud with computing, data, AI and hybrid services in 60+ regions.
- Microsoft 365
Word, Excel, PowerPoint, Outlook, Teams and OneDrive with business e-mail.
