Grievance redressal
Draft text for review – the final version will be published here.
If you have a complaint about content on this website, about how we handled your personal data, or about a decision we made, our Grievance Officer will look into it.
How to raise a grievance
- Use the contact form and choose “Grievance”, or write to the Grievance Officer directly (below).
- Tell us what the complaint is about, with the page address (URL) where relevant, and how we can reach you.
What happens next
- We acknowledge your grievance within 24 hours.
- We resolve it within 15 days and tell you the outcome and the reasons.
- Requests about your personal data are answered within the time the law sets, and within 30 days at the latest.