Service Cloud
by Salesforce · Source: Official website
Customer service software for cases, contact centres and field service.
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About Service Cloud
Salesforce Service Cloud is customer service software that brings customer, field and employee service onto one platform. It manages cases, incidents, knowledge articles and assets, includes a contact centre that unifies voice and digital channels with CRM data, and supports field service operations with remote expert assistance. Agentforce AI agents can resolve customer questions through self-service and assist service reps and supervisors, and industry-specific versions are available.
Features
- Omni-channel case routing
- Knowledge base
- Self-service portal
- Field service
- Service analytics
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