About Freshdesk

Freshdesk is the customer service help desk from Freshworks that turns e-mail, messaging and social conversations into tickets worked in one place, next to each customer's history. Automated workflows, SLA rules, a self-service knowledge base and benchmarking reports support the team, while Freddy AI adds agents that resolve routine queries, a Copilot that suggests next steps and insights into service trends. It connects to Shopify, Salesforce, Jira, Slack, Microsoft Teams and WhatsApp.

Features

Omnichannel ticketing
Knowledge base
Freddy AI
SLA management
Customer portal

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