Freshservice vs Dynamics 365 vs Service Cloud
Features, pricing model, deployment and platforms side by side, in CRM. Only published information is shown; a dash means the company hasn't listed it.
| Company | Freshworks | Microsoft | Salesforce |
|---|---|---|---|
| Summary | IT service management for incidents, assets and change requests. | CRM and ERP applications for sales, service, finance and supply chain. | Customer service software for cases, contact centres and field service. |
| Type | Software | Software | Software |
| Category | CRM | CRM | CRM |
| Pricing | Subscription | Subscription | Subscription |
| Deployment | Cloud | Cloud, On-premise | Cloud |
| Platforms | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android |
| Best for | Mid-size, Enterprise | Small business, Mid-size, Enterprise | Mid-size, Enterprise |
| Company HQ | United States | United States | United States |
| Founded | 2010 | 1975 | 1999 |
| Information source | Official website | Official website | Official website |
| Incident management | Yes | Not listed | Not listed |
| Asset management | Yes | Not listed | Not listed |
| Change management | Yes | Not listed | Not listed |
| Service catalogue | Yes | Not listed | Not listed |
| Automation | Yes | Not listed | Not listed |
| Sales and service CRM | Not listed | Yes | Not listed |
| Business Central ERP | Not listed | Yes | Not listed |
| Finance and supply chain | Not listed | Yes | Not listed |
| Power Platform | Not listed | Yes | Not listed |
| Copilot | Not listed | Yes | Not listed |
| Omni-channel case routing | Not listed | Not listed | Yes |
| Knowledge base | Not listed | Not listed | Yes |
| Self-service portal | Not listed | Not listed | Yes |
| Field service | Not listed | Not listed | Yes |
| Service analytics | Not listed | Not listed | Yes |
| Screenshot | — | — | — |
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