Freshservice vs Dynamics 365 vs Sales Cloud vs Zoho CRM
Features, pricing model, deployment and platforms side by side, in CRM. Only published information is shown; a dash means the company hasn't listed it.
| Company | Freshworks | Microsoft | Salesforce | Zoho |
|---|---|---|---|---|
| Summary | IT service management for incidents, assets and change requests. | CRM and ERP applications for sales, service, finance and supply chain. | CRM for managing leads, opportunities, forecasts and sales teams. | CRM for sales pipelines, automation and customer data, with a free edition. |
| Type | Software | Software | Software | Software |
| Category | CRM | CRM | CRM | CRM |
| Pricing | Subscription | Subscription | Subscription | Freemium |
| Deployment | Cloud | Cloud, On-premise | Cloud | Cloud |
| Platforms | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android |
| Best for | Mid-size, Enterprise | Small business, Mid-size, Enterprise | Small business, Mid-size, Enterprise | Small business, Mid-size, Enterprise |
| Company HQ | United States | United States | United States | India |
| Founded | 2010 | 1975 | 1999 | 1996 |
| Information source | Official website | Official website | Official website | Official website |
| Incident management | Yes | Not listed | Not listed | Not listed |
| Asset management | Yes | Not listed | Not listed | Not listed |
| Change management | Yes | Not listed | Not listed | Not listed |
| Service catalogue | Yes | Not listed | Not listed | Not listed |
| Automation | Yes | Not listed | Not listed | Not listed |
| Sales and service CRM | Not listed | Yes | Not listed | Not listed |
| Business Central ERP | Not listed | Yes | Not listed | Not listed |
| Finance and supply chain | Not listed | Yes | Not listed | Not listed |
| Power Platform | Not listed | Yes | Not listed | Not listed |
| Copilot | Not listed | Yes | Not listed | Not listed |
| Lead and opportunity management | Not listed | Not listed | Yes | Not listed |
| Sales forecasting | Not listed | Not listed | Yes | Not listed |
| Quotes and approvals | Not listed | Not listed | Yes | Not listed |
| AI sales assistant | Not listed | Not listed | Yes | Not listed |
| Mobile app | Not listed | Not listed | Yes | Not listed |
| Sales pipelines | Not listed | Not listed | Not listed | Yes |
| Workflow automation | Not listed | Not listed | Not listed | Yes |
| Zia AI assistant | Not listed | Not listed | Not listed | Yes |
| Omnichannel communication | Not listed | Not listed | Not listed | Yes |
| Custom modules | Not listed | Not listed | Not listed | Yes |
| Screenshot | — | — | — | — |
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