Freshdesk vs Freshservice vs Sales Cloud vs Service Cloud
Features, pricing model, deployment and platforms side by side, in CRM. Only published information is shown; a dash means the company hasn't listed it.
| Company | Freshworks | Freshworks | Salesforce | Salesforce |
|---|---|---|---|---|
| Summary | Help desk with ticketing, live chat, a knowledge base and AI bots. | IT service management for incidents, assets and change requests. | CRM for managing leads, opportunities, forecasts and sales teams. | Customer service software for cases, contact centres and field service. |
| Type | Software | Software | Software | Software |
| Category | CRM | CRM | CRM | CRM |
| Pricing | Freemium | Subscription | Subscription | Subscription |
| Deployment | Cloud | Cloud | Cloud | Cloud |
| Platforms | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android |
| Best for | Small business, Mid-size, Enterprise | Mid-size, Enterprise | Small business, Mid-size, Enterprise | Mid-size, Enterprise |
| Company HQ | United States | United States | United States | United States |
| Founded | 2010 | 2010 | 1999 | 1999 |
| Information source | Official website | Official website | Official website | Official website |
| Omnichannel ticketing | Yes | Not listed | Not listed | Not listed |
| Knowledge base | Yes | Not listed | Not listed | Yes |
| Freddy AI | Yes | Not listed | Not listed | Not listed |
| SLA management | Yes | Not listed | Not listed | Not listed |
| Customer portal | Yes | Not listed | Not listed | Not listed |
| Incident management | Not listed | Yes | Not listed | Not listed |
| Asset management | Not listed | Yes | Not listed | Not listed |
| Change management | Not listed | Yes | Not listed | Not listed |
| Service catalogue | Not listed | Yes | Not listed | Not listed |
| Automation | Not listed | Yes | Not listed | Not listed |
| Lead and opportunity management | Not listed | Not listed | Yes | Not listed |
| Sales forecasting | Not listed | Not listed | Yes | Not listed |
| Quotes and approvals | Not listed | Not listed | Yes | Not listed |
| AI sales assistant | Not listed | Not listed | Yes | Not listed |
| Mobile app | Not listed | Not listed | Yes | Not listed |
| Omni-channel case routing | Not listed | Not listed | Not listed | Yes |
| Self-service portal | Not listed | Not listed | Not listed | Yes |
| Field service | Not listed | Not listed | Not listed | Yes |
| Service analytics | Not listed | Not listed | Not listed | Yes |
| Screenshot | — | — | — | — |
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